Help Center

Frequently Asked Question

1. How to change or cancel our order?

--Please contact customer service within 24 hours to change or cancel your order.

2. If some products are missing from our order.

--Firstly, you need to provide the picture of products you received and send it to us for confirmation. Then we will provide two options: refund or reissue for your choice.

3. How long will it take to process our order?

-- We will process your order within 48 hours.

4. Why is our order canceled and refunded ?

--There are two reasons. (1) It’s not suitable for delivery due to regional reason. (2) We don’t have enough inventory.

5. Can we use multiple discounts in one order?

-- No.

6. Do we need an account to buy something?

-- Yes, you need an email.

7. What happens if we enter an incorrect email address, phone number or address? Can we change the shipping address after we place an order?

-- After placing an order, we will provide you with an order number within 24 hours. If you fill in the wrong information, you need to communicate directly with logistics.

8. Where is our warehouse address?


9. Which logistic do we use?

-- UPS or Fedex

10. How long do we expect the transportation time to be?

-- It takes around 4-7 days.

11. How to check order situation?

-- Enter the website to check the transportation status.

12. How do you contact us?

-- You can contact us by Working hours: Monday-Friday 9:00-17:00

13. How to wash our products?

-- For the toys, you can machine wash and take the blanket out of the toy in advance.

 For the slipper, they can hand wash only.

 For the pet bed, they don’t support wash.

Get More Information

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  • Refund Policy

    30 days return policy

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